If you are switching phones, we suggest logging out of Gyroscope and deleting the app prior to migrating from one phone to the other.

It is counterintutive, but the simplest and cleanest way to make sure you can set it up again one you get your new phone set up.

The automatic backup process doesn’t handle Gyroscope’s realtime syncing and complexity well, so you’re better off just installing it again rather than trying to transfer it.

If you restored your phone from a backup onto a new phone and it automatically copies over Gyroscope, this can create issues and will likely cause the app to crash.

The backup process doesn’t fully duplicate your previous phone, and so introduces many possible complications that could cause Gyroscope to crash — including only partially copying over the app setup, not transferring certain required permissions, copying bad data into Apple Health, or resyncing old data from Apple Health while it redownloads. Even if it doesn’t crash, you may be missing some permissions or data access, so it is best to set it up correctly on a new phone. This should only take 2-3 minutes every year or however often you get a new phone.

The first thing to try is to delete the app, restart your phone, and then reinstall the latest version from the App Store. This should let you log back in and start setting it up.

Then log back in, re-enable Apple Health & Places permissions, and continue where you left off!

When you try to delete the app, you will see this scary warning. Ignore it!

It is not true, your data will not be lost.

“What about my data!?” you ask? Fortunately, that is not stored in the phone, and should not be affected.

Your actual data is stored in your Gyroscope account and just synced and displayed on the phone, just like it is on the website. You can log in to your account on the website to review what all is there.